Responsible Play Program

Milano de Loteria is committed to providing a safe, and friendly environment for customers to play our games.

For most people, playing the lottery game is fun and entertaining; But for a small percentage of people who play can be a problem. Responsible Games is about getting information, having fun and knowing your limits.

Our Responsible Play Program has been developed to ensure compliance with relevant State and Territory Legislation, establish best practices in lottery services and to ensure lottery games are enjoyable for our customers.

This program focuses on education for our staff and retailers, providing information and support for our customers in stores and online, providing guidance for the design and marketing of our games and programs, all of which are summarized in our Code of Responsible Gambling Conduct, applicable to each jurisdiction in which we operate. All retailers and their staff must comply with the requirements of our Responsible Play Program and specifically these Codes.